Customer Service

New Orders, Collection & Shipping Options

Orders placed after 1pm Monday–Friday, or any time on a Saturday, Sunday or Bank Holiday, will be processed on the next working day.

We offer a free click and collect service allowing you to place an order and collect within 48 hours from our Kilmarnock base.  

For deliveries - you’ll find a selection of Royal Mail and DPD delivery options at checkout, allowing you to choose the service that best fits your needs. 

If you're thinking about placing an order but need a little more information e.g bulk orders or special deliveries, we’re here to help. Contact kelly@houseofscots.com and we'll get back to you within 24 hours. 

Existing Orders

Thank you for choosing House of Scots.

If you have any questions about an order you’ve already placed – including delivery updates or general enquiries – please contact orders@houseofscots.com and our team will be happy to assist.

Returns or Refunds 

Something not right with your order?  Please review our returns policy (https://www.houseofscots.com/TermsOfServicesPages/Return&RefundPolicy) and contact orders@houseofscots.com.